We're here to assist you with your energy requirements for new projects.
We have a dedicated team at WEL that looks after all of our customer projects, including subdivisions, new commercial connections and changes to existing connections, upgrades and downgrades.
Submitting your application online ensures the process is more efficient for you, the customer, as we will have all the necessary information required before we begin.
Certainly. Call the WEL Customer Services Team on 0800 800 935. They will direct any questions you may have to the appropriate team prior to you completing your online application.
We'll work with you to develop a design and price that is unique for your project. This will involve specialist work by the WEL Design Engineers so a non-refundable application deposit may be required before a design and fixed-price quote is provided.
Typically we do not charge an application fee for standard installations. For non-standard installations which require payment of an application fee, we'll adjust the fee amount in the fixed-price quote.
There are many aspects that affect the price you pay for the installation.
It depends on the complexity of the project, but if the application to connect electricity is for a Standard Connection as per WEL's Capital Contribution Policy you can expect your fixed price quote within five working days.
For non-standard connections it may take between six to eight weeks to provide your fixed price quote. This allows time for the design to be completed and a quote to be issued. This timeframe will vary if an easement is required. Providing all relevant information at the start of the process will help ensure the process is as efficient as possible.
Requesting material changes to the design once the fixed-price quote has been issued may incur a redesign fee to cover the actual cost for the additional effort of producing variations to the design and quote.
If WEL needs to site equipment on private land, an easement may be needed to protect both the landowner and WEL. If WEL’s network equipment is on land which changes ownership or usage (e.g. becomes a subdivision), there may need to be an easement agreement.
No, all equipment that is used to construct WEL’s network will be provided by WEL.
Some of the equipment will be owned by you and some by WEL. You own that part of the service line which is located inside the boundary of your property.
WEL owns that part of the service line which is located outside the boundary of your property. Where there are any unformed (or "paper") roads between the boundary of your property and the nearest public (or "formed") road maintained by the local district council, you own the service line to the point where it reaches the public road.
Any transformer which we have installed on your property, and which is connected to our network, is owned by us (unless we have specifically agreed that you or someone else owns this; this is not normally the case). You must pay for any repairs or alterations to your assets (service lines): These repairs can be done by WEL Networks or by other qualified contractors.
You may use your own providers only on the service lines which are located inside the boundary of your property. However, WEL is legally responsible for the design and construction of the network.
We invest millions of dollars in creating and maintaining the very safest, most secure network, so equipment needs to be installed to the highest standard. We require installation contractors to be certified to work on our network and any equipment is recorded correctly on our network plans and control systems.