How to temporarily disconnect

If you want to work near service lines - maybe paint around the connection point on the house, water blasting or trimming trees - we can disconnect your power for a short timer so you can work safely.

Plan ahead. We need at least two working days to disconnect your supply.

Call us on 0800 800 935 with the address and preferably your ICP number (from your power account).

We need to know if there are any access issues, a contact name and number and an expected reconnection time and date.


For bigger projects (moving/demolishing a house, extensive renovations or subdividing a property) you’ll probably need to decommission your existing connection as the future supply may need to be reconfigured.

Here's what you'll need to do:

  • Get in touch with your energy retailer: They can close your account at the right time, confirm your details and let us know what’s required. Remember we’ll need at least two days to complete the work for you.
  • Assess what’s required: We’ll assess the work and if it looks like a complicated job, we’ll thoroughly scope and design the best process then provide you with a quote to approve.  If it’s a straightforward decommission, we’ll get straight onto it.
  • Equipment removed: Our crew will remove the supply at the boundary. Once the lines are decommissioned, WEL or your retailer may also remove the metering or load control device from the meter board.
  • Clean up: Your electrician or contractor can tidy up any remaining service lines and take away any debris.