Discount FAQs
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WEL Networks Limited (WEL) is your local electricity lines company. We own and maintain the lines and other power equipment that brings electricity from the grid to your gate in the WEL Networks area.
WEL is 100% consumer owned which is why we are able to give back to our consumers in the form of a discount.
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WEL is providing an annual discount to nearly all of its electricity customers who are connected to its network on 31 March 2024.
The discount payment is calculated as a percentage of the lines charges invoiced to the retailer for each connection in the period 1 March 2023 - 29 February 2024.
All mass market customers, domestic and business, will receive the same percentage discount.
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To qualify for the discount, you must be legitimately connected to WEL’s electricity network at 17:00 hours on 31 March 2024.
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The amount of discount each customer receives depends on the quantity of electricity used and lines charges paid at the customer’s current address over the period 1 March 2023 - 29 February 2024.
The maximum amount of discount is $230 (including GST) per connection to the network. Customer discount entitlement will not be affected by a change to, or from, a different retailer.
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If you are eligible for a discount, it should appear as a credit on your April or May power bill from your electricity retailer.
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No, all discounts are paid in the form of a credit on your power account.
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Prepay customers will receive a credit on their Prepay account.
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No, all customers connected to the network as at 17:00 hours on 31 March 2024 are eligible for a discount regardless of which retailer they use.
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The discount is paid on the annual consumption at your current address. The reason for this is that it is not possible to calculate the correct discount for customers who move between addresses on our network. This approach is consistent with most other lines companies.
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Unfortunately, if you are no longer a consumer in the WEL Networks network area, you are no longer a beneficiary of the trust and, therefore, not eligible for a discount.
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Basic questions can be managed by the various Retailer Call Centres. More detailed queries can be answered by the WEL Networks Customer Care Team on 0800 800 935 option 4.
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Please contact WEL on 0800 800 935 option 4. All queries regarding discounts should be made by 30 June 2024.
We will be unable to provide a discount to customers who do not contact us by 30 June 2024, to let us know they have not received their discount.